Our Promise: Love our products or your moneyback in 30 Days.
We stand behind our products. If for any reason at all you are not completely satisfied with your AUOLIVE products, let us know. We offer a full refund or exchange an unsatisfactory product for another one if returned within 30 days.
Write to us at firstname.lastname@example.org.
We take all the risk out of your purchase by offering an UNMATCHED satisfaction guarantee. Our customers matter to us and we do our best to take care of you!
100% SATISFACTION GUARANTEE!
Please note we can only accept AUOLIVE products that were directly purchased through Auolive.com.my, We cannot accept products that were purchased from a third-party retailer.
Auolive products are manufactured under stringent conditions with high GMP* standards in Singapore.
*GMP stands for Good Manufacturing Practice, which are practices required to ensure products manufactured are consistently produced and controlled, adhering to quality standards
In The Case Of An Allergic Reaction
Auolive products are dermatologically and clinically tested hence the likelihood of skin reaction will be minimal.
However, if you do experience an allergic reaction, please send a detailed description on what happened, along with pictures taken to email@example.com for us to identify an appropriate solution.
Please note that such instances must be reported to us within 14 days of receipt of products.
Damaged or Defective Products:
If your Auolive.com.my order arrives damaged, please contact us immediately at firstname.lastname@example.org. Kindly provide the order number along with your email address and phone number for a quick turnaround.
To ensure prompt resolution, please keep the original shipping package and the damaged or defective product and send us a picture to email@example.com. Once we confirm that it is damaged or defective, we will arrange for return of the damaged or defective product at our expense and issue a refund for the price you paid for the product. Any replacement for a damaged or defective product will be shipped to you free of charge.